Who we are

Our website address is: https://answrq.ai.

ANSWRQ provides WordPress software and related services through the ANSWRQ website.

When you use this website, create an account, download ANSWRQ, purchase a product, contact us or use our services, we may process personal information as described below.

Information we collect

We may collect information that you provide directly to us, including:

• your name;
• email address;
• billing information;
• account details;
• order and download history;
• products, subscriptions or licences associated with your account;
• communications and support requests you send to us.

We may also receive technical information associated with use of the website, such as IP address, browser and device information, security logs and information required for the operation of WordPress and WooCommerce.

Orders and downloads

When you order or download a product through our website, including a free product, we retain information about the transaction.

This may include your name, email address, billing information where applicable, the product ordered, order date, download entitlement and order history.

We use this information to fulfil orders, provide downloads, manage customer accounts, provide support, prevent abuse and maintain appropriate business and accounting records.

A free download may therefore create a £0 order and associated customer/order record.

Payments

Where you purchase a paid product or service, payment information may be processed by the payment provider offered during checkout.

ANSWRQ does not need to receive or store your complete payment-card details when payment is processed directly by a third-party payment provider.

The privacy terms of the selected payment provider will also apply to information processed by that provider.

Software licences and updates

Where an ANSWRQ product requires licensing, activation or software-update services, we may process information necessary to provide those services.

Depending on the service implemented, this may include your licence or entitlement identifier, product and version information, website/domain information and technical information required to validate entitlement and provide software updates.

We will update this policy where additional licence or update services materially change the information processed.

Customer accounts

If you create an account, we store the information associated with your account and your orders.

You can view or update applicable account information through your account area.

Website administrators may also access account information where necessary to administer the website, orders, downloads and customer support.

Contact and support

If you contact us, we may retain your message, contact information and related correspondence so that we can respond to your enquiry, provide support and maintain an appropriate record of the interaction.

Please do not send passwords, API keys or other secrets through ordinary support communications unless we specifically provide a secure method for doing so.

Comments

If comments are enabled and you leave a comment, we collect the information shown in the comments form together with technical information such as your IP address and browser user-agent string where WordPress or our anti-spam/security services require it.

If Gravatar is enabled, an anonymised value derived from your email address may be provided to the Gravatar service to determine whether you use it. Once a comment is approved, an associated profile image may be publicly visible with the comment.

Cookies

We use cookies and similar technologies where necessary to operate the website and may use additional cookies according to the services and preferences available on the site.

Essential cookies may be used for functions such as:

• WordPress and WooCommerce operation;
• account login and authentication;
• maintaining a shopping basket and checkout session;
• security;
• remembering relevant user preferences.

Where non-essential analytics, marketing or similar technologies are used, these should be described through the site’s cookie information and, where required, controlled through the applicable consent mechanism.

Logged-in WordPress users may also receive cookies used to maintain their login session and interface preferences.

Embedded content and third-party services

Pages may contain content or services supplied by third parties.

Third-party content can behave as though you visited the third party directly and may allow that provider to process information or use cookies according to its own privacy policy.

Where ANSWRQ uses third-party providers for services such as payment processing, hosting, email delivery, security, analytics or customer support, those providers may process information where necessary to provide their services to us.

Who we share your information with

We do not sell your personal information.

We may provide information to service providers where necessary to operate ANSWRQ and the website, including providers involved in hosting, payment processing, email delivery, security, order fulfilment and other technical services.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

The actual providers used by ANSWRQ should be identified here, or elsewhere in this policy, where appropriate.

How long we keep information

We retain personal information for only as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, security and operational requirements.

Order and transaction records may need to be retained after an account or product relationship ends because of accounting, taxation or other legal obligations.

Support communications and technical records may be retained for an appropriate period for support, security and dispute-resolution purposes.

Where WordPress comments are enabled, approved comments and their metadata may be retained so that subsequent comments can be recognised.

Your rights

Depending on where you live, data-protection law may give you rights concerning your personal information.

These may include rights to request access to personal information we hold about you, request correction of inaccurate information, request deletion in applicable circumstances, restrict or object to certain processing, and receive certain information in a portable format.

You may also have the right to complain to the relevant data-protection supervisory authority.

Some information cannot necessarily be deleted immediately where we are required to retain it for legal, accounting, security or other legitimate purposes.

International data processing

Some service providers used to operate ANSWRQ may process information outside your country.

Where applicable data-protection law requires safeguards for international transfers, appropriate mechanisms should be used by ANSWRQ or the relevant service provider.

Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss.

No internet-based service can guarantee absolute security.

Changes to this policy

We may update this Privacy Policy as ANSWRQ, our products or the services used to operate the website change.

The current version will be published on this page together with its effective or last-updated date.

Contact

For privacy-related questions or requests, contact:

ANSWRQ
Email: web@answrq.ai
Website: answrq.ai